Working within our Residential Conveyancing department you will support the team and be responsible for ensuring you maintain ongoing high performance and deliver a quality, client focused operation.

Client Management

• Maintain and build good professional and positive working relationships with clients, external institutions and organisations, and follow up in accordance with agreed procedures and SLA’s
• Handle a high volume of calls, respond to voicemails and deal with correspondence that comes into the relevant shared email inboxes
• Update all documentation and databases accurately and promptly with the necessary information and ensure all matters are progressed promptly
• Ensure a positive client experience through high quality client service and effective communication
• Handle a range of different situations and react accordingly with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner

File Opening

• Action new instructions and prepare for client file openings
• Open files for all new instructions within the required SLA for all sources
• Conduct welcome calls to all clients regarding their transactions
• Issue welcome packs to clients for all new instructions
• Accurately update details on matters which have already been set up and inform all parties of any changes
• Review allocation list and requirements
• Allocate the pre instruction file to the relevant conveyancer within the department.

Document Review, Identification Checks & General Administration

• Acknowledge and action scanned documents requiring action in the Command Centre
• Review all returned client documents and carry out necessary identification checks
• Review, action and complete milestones promptly to enable a smooth progression of the new client to the relevant caseworker
• Provide and amend quotes for non-referred matters and clients

• Issue Sale Contract Packs
• Preparing Draft Completion Statements and arrange completions
• Undertaking relevant searches and prepare Search reports
• Draft contracts and prepare Mortgage Reports
• Request Redemption statements
• Adhere to and promote compliance with Conveyancing Quality Scheme and the Conveyancing Protocol, the firm’s policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards
• Through training and other means, to keep fully up to date with relevant legislation and practice

• Experience of working within a customer service role
• Excellent communication skills both written and verbal
• Listening skills & ability to identify customer requirements
• Demonstrate a strong attention to detail
• Remain resilient and focused while handling difficult conversations
• Show willingness to learn, whilst recognising limits of ability and when to seek advice
• Good inter-personal skills, able to deal with all levels within an organisation and ability to deal with people from all backgrounds
• Ability to prioritise workload
• Ability to work collaboratively, playing an active role within the team.
• Good IT skills including experience in using Microsoft office tools – Word, Excel, Outlook

In return, we can offer you a competitive salary and benefits package.

Hours: (full time or part time) (temporary contract)
Salary: Competitive
Closing Date: 23 February 2025

Applications to: Please apply for this role by sending your CV and covering letter to careers@birchallblackburn.co.uk quoting job reference 35MAN